You can return the products you bought from hoffconcept.com, by filling in the return form on the back of your invoice, within 14 days at the latest from the delivery date, with a counter payment by cargo.

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However, the shipping fee of the products sent with other shipping companies belongs to the sender. Returns and exchanges of uninvoiced, unlabeled, used, re-saleable or damaged products that have expired will not be accepted and will be sent back to you against payment. In addition, the products sold on our site must be in their original packaging, complete with all their contents, not physically damaged and unused.

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After your return is reviewed by the relevant units of hoffconcept.com, the process will begin by getting back to you. When your return is approved, the product fee will be refunded within 3 days at the latest if you are contacted through your contact number. The next process is completely dependent on your bank and hoffconcept.com has no right to interfere with your bank.

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The entire price of the product you have purchased in installments is returned to your credit card, but the refund of the refund is reflected to your credit card by your bank, again in installments. hoffconcept.com is not responsible for delays caused by unreachable contact numbers. For detailed information, you can call +90 538 653 30 64 Customer Support Services or request information from the Support Department by e-mail.

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What should I pay attention to when ordering an exchange?
When your refund reaches the relevant units, you will be returned to your account and your balance will be loaded into your account. Changes are not provided for orders placed below your return amount. Changes are provided for orders that are equal to or above the amount of the product you have sent. In the orders given, the shipping cost belongs to our company and the payment cost at the door will belong to you.

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How many days is the return and exchange period?
You can return the wrong product, wrong size and wrong color etc. caused by hoffconcept.com within 30 days from the date of delivery of the product without using it, without losing its salable feature, by contacting hoffconcept.com Customer Service +90 538 653 30 64 without reflecting the shipping fee. You can do.

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Outside of this period, your products cannot be returned or exchanged in any way. The products you will send defective; If all the products you receive are defective, exchange cannot be provided. However, the refund and the paid shipping cost will be reflected back to our valued customers.

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The product I received is defective, what should I do?
hoffconcept.com, as a result of breach of contract, tort, negligence or other reasons; does not accept any responsibility for interruption of the transaction, error, negligence, interruption, deletion, loss, delay of the transaction or communication, computer virus, communication error, theft, destruction or unauthorized entry, modification or use of the records.

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This website may contain links or references to other websites that are not under the control of hoffconcept.com.

 

hoffconcept.com is not responsible for the content of these sites or any other links they contain.

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hoffconcept.com, the general appearance and design of this website, all information, pictures, hoffconcept.com brand and other brands, domain names, logos, icons, demonstrative, written, electronic, graphic or machine-readable technical data, computer software. , is the owner or licensee of all materials ("Materials") and related intellectual and industrial property rights, including the applied sales system, business method and business model, and are under legal protection.

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any Material on the Website; It cannot be changed, copied, reproduced, translated into another language, republished, uploaded to another computer, posted, transmitted, presented or distributed, including code and software, without prior permission and without reference. The whole or part of the website cannot be used on another website without permission. On the contrary, actions require legal and criminal responsibility.

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All other rights of hoffconcept.com not expressly stated here are reserved. hoffconcept.com reserves the right to update the content of this legal warning page at any time and advises its users to visit the legal warning page each time they enter the site.