SELLER
Trade Name: İPEK SIRIN SIRIN TRADE
Address: Caddebostan Mah. Zincirli Kosk Sok. Marble Palace Apt. A Block 8/8 Kadikoy/Istanbul
Phone: 05386533064
Seller: Mersis No: 2749997115400001
Seller Email: hoffconcept@gmail.com
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The Cargo Company to which the Buyer Will Send the Goods to the Seller in case of Return:: MNG Cargo
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Article 2- Subject
The subject of this Distance Sales Contract (hereinafter referred to as the "Contract") is the BUYER's "www.hoffconcept" of the SELLER, in accordance with the Law on the Protection of the Consumer No. 6502 and the Regulation on Distance Contracts published in the Official Gazette dated 27.11.2014. com ” (hereinafter referred to as "website") and the product/products whose qualities and sales price are specified in this Agreement by ordering them electronically by the BUYER, payment of the sales price, delivery and determination of the other rights and obligations of the Parties. It consists of showing the means of resolution of disputes arising from this Agreement.
 
ARTICLE 3- PAYMENT

3.1. The sales price including VAT and the delivery price of the product/products ordered by the BUYER within the scope of this Agreement shall be paid in accordance with the payment terms and conditions determined by this Agreement.

3.2. The BUYER shall pay the price of the product/products ordered from the website by Visa, Amex or Mastercard credit card. Orders placed within the scope of this Agreement will be processed after the SELLER determines that the price of the product/products is blocked by obtaining a bank authorization from the credit card.

3.3. The SELLER is not responsible for the deductions made by the banks under other names during the payments.

3.4. In the event of any campaign, discount or similar application announced by the SELLER in accordance with the legislation on the date the BUYER orders the product/products and specified to be valid in distance sales, this application shall be submitted to the BUYER's order provided that the BUYER meets the campaign conditions. will also be applied.

3.5. If, after the delivery of the product/products, the relevant bank or financial institution fails to pay the price of the product/products to the SELLER due to the unfair or unlawful use of the BUYER's credit card by unauthorized persons, which is not due to the BUYER's fault, the BUYER may purchase the product/products delivered to him/her. The SELLER accepts, declares and undertakes that it will send it to the SELLER in a complete and undamaged form, unused, undamaged, disassembled, within 30 (thirty) days at the latest from the written notification of the SELLER, and that the shipping costs will be borne by the BUYER. Otherwise, the BUYER accepts and undertakes that all kinds of legal actions will be taken against the SELLER, including any damages and losses incurred by the SELLER.

3.6. It is out of the SELLER's initiative that the BUYER has contracted bank offers various payment options within the scope of its campaigns. Campaigns within the knowledge and discretion of the SELLER will be announced on the website.

3.7. The delivery fee is not included in the price of the product/products, but will be added to the price of the product/products to be paid by the BUYER and will be paid by the BUYER together with the price of the product/products, the delivery fee and, if any, additional costs. The delivery fee and, if applicable, additional costs are shown in the table in point 3.

 

3.8. The assembly of the products subject to the Agreement is outside the scope of this Agreement. If the BUYER requests the assembly of the products purchased under this Contract, a new and independent assembly contract must be signed between the parties in this regard.

ARTICLE 4- DELIVERY

4.1. The product/products ordered by the BUYER in electronic form are delivered to the persons at the address specified by the BUYER or the BUYER, through the transport company with which the SELLER has contracted, not exceeding the legal period of 30 (thirty) days. The BUYER accepts, declares and undertakes that if the product/products are not present at the address he/she has notified at the time of delivery, the delivery will be valid if the product/products are delivered to the persons whose names are notified in advance by the BUYER against signature. If the product/products cannot be delivered within 30 (thirty) days from the order date, the BUYER may terminate the Contract.

4.1.2. In the event that the BUYER is not at the address within the date and time intervals he has chosen, or if no other person who will receive the order is notified, the delivery will not be carried out. In this case, no refund will be made to the BUYER.

4.1.3. At the time of delivery, even if the BUYER or the person authorized to receive the product is not present at the address where the product(s) will be delivered, the SELLER shall be deemed to have fulfilled its obligation fully and completely. For this reason, the BUYER is responsible for the damages, damages and expenses caused by the BUYER's late receipt and/or non-delivery of the product.

4.2 The invoice to be issued by the SELLER on behalf of the real or legal person specified by the BUYER and/or the BUYER in return for the price of the product/products paid by the BUYER and the shipping service fee will be digitally issued within the scope of the E-archive application and sent to the BUYER's e-mail address. The product/products will be delivered by the SELLER to the delivery address specified by the BUYER in this Agreement, together with the delivery note. The BUYER accepts and declares that in case of any change of address, it will notify the SELLER in writing, and that any information given to the SELLER will be correct and truthful, and that the damages arising from false information will belong to him.

4.3. The BUYER accepts, declares and undertakes that the billing and delivery addresses and other information declared within the scope of this Agreement are complete and accurate. If there is an error and/or defect at the address notified by the BUYER, the BUYER is not at the address stated by the BUYER at the time of delivery, and there is no person who can receive the product/products at the said address, or the persons at the said address
The SELLER shall not be liable in any way in case of refraining from receiving the product/products and in similar cases. In case the delivery cannot be realized as stated above, the BUYER has the right to demand re-delivery to be paid by himself.

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4.4. The SELLER is responsible for the delivery of the contracted product/products intact, complete, in accordance with the specified qualifications and with the warranty documents and user manuals, if any, as required by the legislation. The BUYER and/or the person receiving the delivery is obliged to check whether the product(s) are delivered intact, complete, in accordance with the specified qualifications and as required by the legislation. A report should be kept with the transportation company representative about the product/products determined to be damaged during delivery.

4.4.1. If it is noticed at the time of delivery that the product/products are defective, the product/products are returned by the SELLER as they were shipped and replaced with a new one within 14 days following this date without requesting an additional shipping cost from the BUYER.

4.4.2. If it is noticed that the product/products are defective after the delivery, the BUYER shall notify the SELLER verbally in writing or through customer service. Following this notice, the product/products will be transported by the cargo company to be directed by the SELLER, and the received product/products will be evaluated by the SELLER. If it is considered that the product/products are defective, the product/products subject to the notification will be replaced with a new one without demanding an additional shipping cost within 30 working days following the date of return by the SELLER. Otherwise, the product/products will be returned to the BUYER.

4.5. For the delivery of the product/products subject to the contract, this Agreement must be approved electronically, and the sales price must be paid in the form of payment preferred by the BUYER. If for any reason the price of the product/products is not paid or the payment is canceled by the bank, the BUYER accepts, declares and undertakes that the SELLER has the right to abstain from the delivery of the product/products without any responsibility.
 
ARTICLE 5- RIGHT OF WITHDRAWAL
5.1. The BUYER may use the right of withdrawal granted to him in accordance with the relevant legislation within 14 (fourteen) days from the delivery of the product/products subject to the contract to himself or to the person at the address he has notified. In order for the BUYER to exercise his right of withdrawal, the SELLER must notify the SELLER in writing or verbally through customer service within this period, and the right of withdrawal specified in the Law on the Protection of the Consumer No. 6502 of the product/products and the Regulation on Distance Contracts published in the Official Gazette dated 27.11.2014 cannot be exercised. It is essential that it is not one of the products or that it has not been damaged in a way that prevents the product from being offered for resale, other than the usual use, and it has not been used in this way.

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5.2. In the determination of the right of withdrawal, for the goods that are the subject of a single order and delivered separately, the day on which the BUYER or the third party determined by the BUYER receives the last goods; For goods consisting of more than one piece, the day on which the BUYER or the third party determined by the BUYER receives the last item is taken as a basis.

5.3. The right of withdrawal cannot be exercised in relation to the product/products that have gained personal qualities by making modifications, changes or additions, in line with the demands of the BUYER prior to the order. The BUYER shall not be able to exercise the right of withdrawal in the following contracts, including but not limited to, the provisions set forth in the "Regulation on Distance Contracts":
- Contracts for goods or services whose prices change depending on the fluctuations in the financial markets and which are not under the control of the SELLER or the provider,
- Contracts for goods prepared in line with the BUYER's wishes or personal needs,
- Goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Contracts for the delivery of those whose return is not suitable in terms of health and hygiene,
- Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature,
- Contracts regarding services that are started to be performed with the approval of the consumer before the expiry of the right of withdrawal.

5.4. If the BUYER uses its right of withdrawal by notifying the SELLER in writing or verbally through customer service within 14 (fourteen) days following the delivery of the products to him, the SELLER may declare the product/products as they were first sold, together with a copy of the delivery report and the original invoice. by taking delivery, provided that all shipping costs are borne by the SELLER.
liable. The BUYER has the right to withdraw before the delivery of the product/products. If the BUYER does not use the product/products in accordance with its operation, technical specifications and usage instructions within the withdrawal period, the BUYER is responsible for the changes and deteriorations that occur, and the BUYER is obliged to compensate for the decrease in the value of the product/products. SELLER, right of withdrawal
The product(s) to be returned by the BUYER due to the use of the product/products will be received via the transport company with which the SELLER has contracted and at the time (date) to be determined in advance with the SELLER. It is necessary to contact the SELLER in order to learn the Cargo Company with which the SELLER has contracted as of the date of approval of this Agreement. In case the BUYER sends the product(s) to be returned via the transport company of his choice, with which the SELLER is not contracted, the shipping cost shall be borne by the BUYER. Company returns are required to issue a return invoice.

5.5. The BUYER accepts, declares and undertakes that the refund will not be made in cash, if he requests a refund for the payments made by credit card. In case the right of withdrawal is exercised, the price and shipping costs of the product/products are returned to the BUYER within 14 (fourteen) days from the date on which the right of withdrawal of the product/products reaches the SELLER, in accordance with the payment instrument used by the BUYER. Refunds to the credit card are made within the framework of the banks' current refund procedures. In this context, it is possible to pay in installments.
In cases where it is possible, the refund is made within the framework of the existing procedures of the banks.

In the event that the SELLER cannot return due to the fact that the BUYER's credit card has been canceled/changed and/or inoperable for any reason, the BUYER is obliged to receive the money by applying to the SELLER in writing, together with the documents received from the relevant bank. In such a case, the BUYER cannot claim any delay loss, interest or similar claims from the SELLER under any name whatsoever.

5.6. The BUYER has to send the product back to the product return address specified in article 1 in order to deliver the goods to the SELLER within 10 (ten) days from the date on which he/she made the notification regarding the use of his/her right of withdrawal.

ARTICLE 6- GENERAL PROVISIONS
6.1. The BUYER, on the website, includes the basic characteristics of the product/products subject to the Contract, the sales price including VAT, the validity period of all the commitments of the SELLER including the price and the payment method and preliminary information regarding the delivery; the right of withdrawal and how it will be used, the fee if there is a cost to be borne by the BUYER, the delivery and performance times of the product/products subject to the contract, the address, telephone and other access information of the SELLER to which the BUYER can forward their requests and complaints, the customs clearance of the applications regarding complaints and objections. and within the monetary limits determined by the Ministry of Commerce, accepts, declares and undertakes that the BUYER has read and informed that the consumer problems in the place of purchase or residence can be filed with the arbitral tribunal or the consumer court and gives the necessary confirmation in the electronic environment.

6.2. The BUYER shall not be able to shop on the website of persons under the age of 18, even if the product/products intended for children are offered for sale, and that the SELLER shall not be liable for any damages incurred by third parties due to product ordering in violation of this rule.   SELLER has the right to cancel the contract by canceling the order in case it determines that there is a violation of this article.

6.3. The SELLER reserves the right to freeze or terminate the order if it determines that the information given by the BUYER does not correspond to the truth. In such a case, if the SELLER cannot reach the BUYER from the phone, e-mail or delivery address given by the BUYER, it will freeze the processing of the order for 5 (five) days. The BUYER is expected to contact the SELLER regarding the issue during this period. If the BUYER does not contact the SELLER within this period, the order will be cancelled. If the order is canceled, the payments made by the BUYER, if any, are returned within 14 (fourteen) days. For payments made by credit card, the refund is made to the credit card from which the payment was made. It is sufficient for the SELLER to make the payment within this period, and the SELLER cannot be held responsible for the process of reflecting the payment by the bank.

6.4. Circumstances that do not exist at the date of signing the contract and are unpredictable, that develop beyond the control of the Parties, that make it impossible for one or both of the Parties to partially or completely fulfill their obligations and responsibilities assumed by the Contract or to fulfill them on time, as force majeure. will be described. SELLER, force majeure (natural disasters, fire, explosions, civil wars, wars, uprisings, public movements, declaration of mobilization, strikes, lockouts and epidemics, problems arising from the internet system or service providers providing internet services, actions and transactions of the competent authorities, stocks If the product/products in the Contract cannot be delivered within the legal period of 30 (thirty) days due to exhaustion, commercial impossibilities or extraordinary circumstances such as weather conditions preventing transportation, interruption of transportation, the BUYER is obliged to notify the situation to the BUYER. In this case, the BUYER may use one of the rights to cancel the order, replace the product/products subject to the contract with its precedent, if any, and/or postpone the delivery time until the obstacle is removed. If the BUYER cancels the order, the amount paid will be returned to him within 14 (fourteen) days.

6.5. The SELLER is not responsible for price and content errors caused by typesetting and system errors. In case the product prices are written far below the market price at a level that can be understood by the average person as a clear error, all orders placed according to this incorrect price have the right to be canceled by the SELLER. In such a case, the BUYER accepts and declares that he will not make any rights or claims, including the delivery of the product at the price announced to him, due to a clear mistake.

 

6.7. The Seller, in the capacity of data controller, keeps some personal information (such as Name-Surname, Telephone, TR Identity Number, Address or E-mail addresses, etc.) of the BUYER included in the distance sales contract and in the preliminary information form. The Seller provides information such as name-surname, telephone number, TR Identity Number, address, e-mail address, date of birth requested during the shopping phase, other than the purpose and scope determined by this contract; may use it to contact the Buyer when necessary, or store or process this information. Personal Data are the same
It can also be transferred to, processed and used by the companies in cooperation with the Seller in order to conduct researches to improve the processes of the Seller, to create a database, to conduct market research and communication/marketing activities. The Buyer declares and accepts that they expressly consent to the transmission, processing and storage of the personal data of the members to the real and/or legal persons with whom the Seller cooperates for the stated purposes, within the scope of the Law on Protection of Personal Data No. 6698.

Buyer; At any time, by applying to the Data Controller Seller within the scope of the Law, to learn whether his personal data is processed, to request information about the processed personal data, if any, to learn the purpose of processing personal data and whether this data is used in accordance with the purpose, to know the third parties to whom personal data is transferred, to correct errors in personal data. and
If the transfer has been made, requesting this correction from the relevant third party, requesting the deletion, destruction or anonymization of this data in case the reasons requiring the processing of personal data disappear, and if the transfer has been made, requesting this request to be forwarded to the transferred third party, objecting to a negative result,
It has the right to claim the damage within the framework of the law in case the damage arises due to unlawful data processing.
 
ARTICLE 7- APPLICABLE LAW AND RESOLUTION OF DISPUTES
7.1. Turkish Law shall apply in case of any dispute arising from the implementation and interpretation of this Agreement and this Agreement.

7.2. The BUYER has the right to apply to the Consumer Arbitration Committees up to the value declared by the Ministry of Customs and Trade, in the resolution of disputes within the scope of the Law No. 6502 regarding the implementation of this Agreement, and to the Istanbul Anatolian Consumer Courts for the resolution of disputes exceeding this value.
 
 

SELLER       _cc781905-5cde-3194-bb358-İbd5cf8d 136 TRADE      

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PAYMENT METHODS

Payment by Wire Transfer / EFT
Our account number for your cash payments is as follows:
 
Hoff Concept
TR61 0006 2000 1500 0006 2936 88
 
We kindly ask you to write your name and surname along with your order number on your shipments.

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Payment by Credit Card
You can make all your payments with your credit or debit card using the Iyizico infrastructure.

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Shipping and Returns

All orders placed through the online store will be shipped within 3-5 business days. When the shipments are completed, you will be notified of the cargo tracking number via the e-mail you ordered.

Shipping is free within Turkey for purchases of 250 TL or more for all products you will purchase from our website.

Please check the product during the delivery of the product by cargo. If you see any damage to the product, do not take delivery of the product and send it back, or take a report to the delivery officer while receiving it and send the report to us via e-mail. Damages due to cargo that will be notified to us later will not be accepted for products received without a record.

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For your refund requests, first of all, please send the refund request and reason, your contact information and refund amount request to hoffconcept@gmail.com as an e-mail. Your return request will be responded to within 7 working days.

For all products purchased from our website, you can return the products within 15 days of the invoice date, without giving any reason. We will not accept any return request for products that have been opened, even partially used or damaged. Returns must be made in the original packaging along with the invoice. The products sent to us with a product defect request will be checked within 7 working days and information about the acceptance status will be sent to the specified e-mail address. If the return is accepted, the refund will be made within 15 working days.